At PeakCamp Shop, we equip global adventurers with expedition-grade gear and logistics support. Whether you’re prepping for a Patagonian trek or local trail run, our FAQ covers everything from alpine-tested equipment to our weatherproof shipping protocols.

Product Questions

What makes PeakCamp gear “adventure-ready”?
Every product in our CAMP & HIKE, CLIMB, CYCLE, RUN, and WATER categories undergoes field testing in real mountain conditions. We select gear that meets our “summit push” standards—equipment that performs when you’re 20 miles into your adventure.
Do you offer nutrition products for endurance activities?
Yes! Our NUTRITION section features high-performance fuels tested by ultramarathoners and expedition teams. Look for calorie-dense options with clean ingredients that withstand temperature extremes.
How do I choose between standard and outlet gear?
Our OUTLET contains previous-season models with the same durability at reduced prices—perfect for budget-conscious adventurers. Standard inventory features our latest innovations with current-season technology.

Shipping & Delivery

What’s your expedition-style processing protocol?
Like preparing for a big climb, we methodically:
1. Verify each item meets field-tested standards (1-2 days)
2. Pack with eco-conscious, weatherproof materials
3. Dispatch with real-time tracking updates
Why don’t you ship to all Asian regions?
Certain areas have logistical constraints that prevent us from guaranteeing our alpine-level delivery standards. We’re constantly expanding our coverage—check back or email [email protected] for specific location queries.
Can I upgrade shipping for an upcoming trip?
Absolutely. Select DHL/FedEx Standard Express ($12.95) during checkout for 10-15 day delivery. For urgent needs, contact our gear specialists—we’ll attempt summit-worthy solutions to meet your trailhead timeline.

Returns & Warranty

What’s your “No Summit Left Unattempted” policy?
We give you 15 days from delivery to test gear on actual terrain. If it doesn’t perform (unused with tags), contact [email protected] for return authorization. We believe gear should earn its place in your pack.
Do you cover international return shipping?
Like a well-planned expedition, customers arrange return logistics. We recommend using trackable services—consider it training for navigating backcountry logistics!
What if my gear fails in the field?
Email photos/videos to our gear specialists. We stand behind our equipment like climbers trust their ropes—expect alpine-guide level support in resolving legitimate defects.

Payments & Security

Why don’t you accept AMEX or discover?
Our Visa, MasterCard, JCB, and PayPal options cover 98% of global adventurers while maintaining bank-level encryption. We’ve optimized for security and reliability—just like our lightweight yet bomber gear designs.
Is my payment information secure?
Absolutely. We use PCI-compliant processors with military-grade encryption. The only risks you take should involve altitude gains and river crossings, not financial data.

Account & Technical

Do I need an account to order?
Nope—we keep things as lightweight as a fastpacking setup. Guest checkout is available, though creating an account lets you track orders like monitoring weather patterns before a big climb.
How do I reset my password?
Use our “Forgot Password” link (located at basecamp elevation). You’ll receive email instructions—if it doesn’t arrive, check your spam folder like you’d double-check gear before a multi-pitch climb.

Gear Specialists Standing By: Have unanswered questions? Our team lives for solving adventure logistics. Email [email protected] or visit our Fayetteville basecamp at 3782 North Front Street. We’re here to help you summit your next challenge.