At PeakCamp Shop, we equip your adventures with the same precision we’d pack our own summit attempts. Below you’ll find everything you need to navigate our shipping logistics and return procedures—consider this your basecamp briefing.

Shipping Your Gear

Order Processing: Our team verifies and packs every order within 1-2 business days (excluding weekends and holidays)—like checking your gear before a big climb.

Shipping Options:

  • Standard Expedition Route:
    • Carrier: DHL or FedEx
    • Cost: $12.95
    • Delivery: 10-15 business days after dispatch
    • Tracking: Full visibility like a GPS beacon
  • Free Alpine Passage:
    • Carrier: EMS
    • Minimum Order: $50+
    • Delivery: 15-25 business days after dispatch
Global Expedition Note: We ship worldwide except to certain Asian regions and remote areas (contact our Basecamp Team if unsure). International orders may incur customs fees—these are the adventurer’s responsibility, like acquiring local climbing permits.

Returns & Exchanges

We accept returns within 15 days of delivery—your summit window to reassess gear. All returns must meet our basecamp standards:

  • Original condition (tags attached, no wear)
  • Complete original packaging
  • Proof of purchase included

Non-Returnable Expedition Gear:

  • Nutrition products (health regulations prevent returns, like half-consumed trail rations)
  • Personalized/custom items (tailor-made for your specific journey)
  • Outlet/clearance items (already priced at basecamp bargain levels)

Return Process: Your Step-by-Step Ascent

Step 1: Contact Basecamp
Email [email protected] within 15 days with:

  • Order number (from confirmation email)
  • Item details (name, size, color)
  • Return reason (helps us improve our gear selection)

Step 2: Receive Your Route Map
Within 24-48 hours (weekends excluded), we’ll send:

  • Return Authorization Number (RMA)
  • Detailed packing instructions
  • Prepaid label if eligible (like finding fixed ropes on your climb)

Step 3: Summit Descent
Pack securely (original box preferred—think proper gear storage) and:

  • Include completed return form
  • Mark RMA number on package exterior
  • Ship via DHL/FedEx (get a receipt—your summit certificate)

Refund Process: Replenishing Your Supplies

After we inspect your return (3-5 business days):

  • Method: Original payment (Visa, MasterCard, JCB, PayPal)
  • Timeline: 5-10 business days to reflect in your account (like waiting for weather clearance)
  • Note: Original shipping costs non-refundable unless we made an error (like packing ice axes for a desert trek)

Gear Exchanges

For size/color adjustments:

  • Follow standard return process
  • Specify replacement item clearly
  • New item ships post-return processing

Need alpine-speed solutions? Contact our team for expedited options.

International Returns

Global adventurers note:

  • You cover return shipping (like transporting gear between continents)
  • Mark customs forms as “Returned Goods” to avoid duties
  • Allow extra processing time for international shipments

Damaged Gear Protocol

If equipment arrives defective (rare as a sunny summit day):

  • Contact us immediately with photos
  • We’ll send prepaid return label
  • Choose replacement or full refund
  • No 15-day window—we move at rescue-team speed
Basecamp Contact:
Email: [email protected]
Mail: PeakCamp Shop, 3782 North Front Street, Fayetteville, US 72703
We aim to make returns as smooth as glissading down a snowfield—just with less snow in your boots.